Who we are
MoveOn Motors Limited (“we”, “our”, or “us”) is committed to protecting your privacy and complying with applicable data protection laws, including the UK GDPR. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, book a service, enquire about a car, or otherwise interact with us.
Company: MoveOn Motors Limited
Phone: +44 740 534 4841
Email: info@moveonmotors.co.uk
Address: Thornton Heath, London, United Kingdom. MoveOn Motors
1. Information we collect
We may collect the following personal information when you contact us, make a booking, or use our website:
-
Identity data: name, title.
-
Contact data: email address, telephone number, postal address.
-
Vehicle data: registration number, make & model, mileage, service history.
-
Booking data: preferred date/time, requested service type, additional notes.
-
Payment data: (only if you make payments through our systems) card or payment details processed securely by our payment partners — we do not store full card data on our servers.
-
Technical data: IP address, browser type, device, pages visited, referrer URL, cookies and similar tracking technologies.
-
Communications: records of your communications with us (email, phone calls, chat, contact form messages).
2. How we use your information
We use your personal data to:
-
Provide and manage your bookings, services and vehicle sales.
-
Communicate with you about your enquiry, appointment confirmations, reminders and follow-ups.
-
Process payments (via secure third-party payment processors).
-
Maintain records for customer support and warranty claims.
-
Improve our website, services and the customer experience.
-
Comply with legal and regulatory obligations.
We rely on lawful bases including performance of a contract, legitimate interests (e.g., improving services, fraud prevention), and where required, your consent.
3. Marketing and communications
We may contact you with service-related messages and (only with your consent) marketing information about our offers, promotions or news. You can opt out of marketing messages at any time by using the unsubscribe link in emails or contacting us directly at info@moveonmotors.co.uk. MoveOn Motors
4. Cookies and tracking
Our site uses cookies and similar technologies to operate the website, remember preferences, analyse user behaviour and personalise content. You can manage cookie preferences via your browser settings. Disabling certain cookies may affect functionality of the website (for example booking forms).
5. Sharing your information
We may share your personal data with:
-
Trusted service providers and partners who support our operations (e.g., payment processors, MOT centres, diagnostic/service partners).
-
Third parties when required by law or to protect our legal rights.
-
Prospective purchasers or business partners in the event of a sale or reorganisation of our business.
All third parties are required to maintain appropriate data protection and confidentiality.
6. International transfers
If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place (for example standard contractual clauses) to protect your data in accordance with applicable law.
7. Data retention
We keep personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods: booking & service records — usually 6 years for business and legal purposes unless a longer period is required.
8. Your rights
Under the UK GDPR you have rights in relation to your personal data, including the right to:
-
Request access to the personal data we hold about you.
-
Request correction of inaccurate or incomplete information.
-
Request erasure (in certain circumstances).
-
Request restriction of processing.
-
Object to processing for direct marketing or where processing is based on legitimate interests.
-
Request data portability (where applicable).
-
Withdraw consent at any time (where processing is based on consent).
To exercise your rights, contact us at info@moveonmotors.co.uk or by post at the address above. We may request information to verify your identity before responding to requests.
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage. While we use industry-standard security, no method of transmission over the internet or electronic storage is completely secure — please keep that in mind when sharing information.
10. Children
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected data about a child, please contact us and we will remove it where required.
11. Changes to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
12. Complaints
If you have any concerns about how we handle your personal data, please contact us at info@moveonmotors.co.uk so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you remain unhappy with our response.
13. Contact us
MoveOn Motors Limited
Phone: +44 740 534 4841
Email: info@moveonmotors.co.uk
Address: Thornton Heath, London, UK.